📞 +1(877)IZY-LOGS ✉ info@izylogistics.com
IZY Logistics LLC
🏠 Home
Services
All Services Dry Van Services Refrigerated Freight Flatbed Freight Power Only
Customer
For Shippers Request a Quote Credit Application Track Shipment For Carriers Carrier Onboarding
Company
About Us Careers Driver Opportunities Blog Rate Guide FAQ Our Technology Contact
Request a Quote Credit Application
📍 Track Your Shipment
Shipper Guide

12 Questions to Ask a Freight Broker Before You Ship

2026-07-10  ·  5 min read  ·  IZY Logistics

Most shippers hire freight brokers without asking a single qualifying question. Then they're surprised when a carrier cancels last minute, freight arrives damaged, or they can't get a straight answer about where their load is. These 12 questions take 5 minutes and separate legitimate brokers from everyone else.

Questions 1-4: Licensing and Verification

1. What is your MC number? (Verify it at safer.fmcsa.dot.gov — it should be ACTIVE.) 2. How long have you been operating as a broker? 3. Do you carry a $75,000 surety bond or trust fund? 4. Are you a member of TIA (Transportation Intermediaries Association)?

Questions 5-8: Carrier Vetting and Load Management

5. How do you vet the carriers you use? What specifically do you check? 6. Do you use your own carrier network or primarily load boards? 7. What happens if the carrier cancels the day of pickup? 8. How do you monitor load progress after pickup — phone check calls, ELD tracking, or GPS?

Questions 9-10: Pricing and Contracts

9. Is the rate you quoted all-in, or are there additional fuel surcharges, accessorials, or fees? 10. What are your payment terms, and do you require a credit application before the first load?

Questions 11-12: Problems and Claims

11. How do you handle freight claims — do you represent the shipper or the carrier in a dispute? 12. What is your average time to resolve a freight damage claim?

What Good Answers Look Like

A legitimate broker answers all 12 confidently. They give you their MC number without hesitation. They describe a specific carrier vetting process (not 'we check everything'). They explain their claims process step by step. They confirm all-in pricing. Any broker who deflects, gives vague answers, or pressures you to book before asking questions is a red flag.

How IZY Logistics Answers These Questions

MC #1615290 (active, verify at FMCSA). Licensed since 2022. $75,000 surety bond on file. We use a combination of owned reefer equipment, vetted carrier relationships, and load boards with 24-hour vetting. Rates are always all-in. Claims handled within 30 days. Call +1(877)IZY-LOGS and ask us anything.


Need to move freight?

IZY Logistics is a licensed freight broker and reefer carrier (MC #1615290) serving shippers across all 48 states. Get a competitive quote in under 30 seconds.

Get a Free Quote →

Ready to move freight?

Get a competitive quote in under 30 seconds. No signup required.

Request a Quote📞 +1(877)IZY-LOGS
Related Articles
Related Article
How to Choose a Freight Broker: 7 Things to Check
Related Article
Red Flags When Choosing a Freight Broker
Related Article
How Freight Brokers Vet Carriers
💬 Chat with us on WhatsApp